Leads
A lead is a buyer who contacted your store: a chat, an offer, a request to see your number or a WhatsApp click. The leads section of your business dashboard lists them with the ad they came from.
- Mark each lead as contacted or closed, so staff do not chase the same person twice.
- Reply quickly. The first seller to answer clearly usually gets the sale.
- Use buyer contact details only for that enquiry. Sending bulk promotions to people who asked about one item is against the rules.
Reports
The analytics section shows real activity on your ads: views, saves, chats and contact clicks, by day and by ad. Use it to see:
- which ads get views but no contact (usually price or photos);
- which categories and days work best for you;
- what a promotion changed.
The numbers are counted from actual visits. We do not estimate or inflate them, so a new store starts at zero.
Reviews
Buyers with a real deal can review your store. You can reply once to each review. See how reviews work.