What do I pay for on BUY.net.pk?

Only optional extras: promotions that make one ad more visible, and packages that let you post more ads or include promotions. Prices are on the pricing page.

The payment methods available are shown at checkout. They include manual transfer by bank, JazzCash or Easypaisa: you send the exact amount, upload the receipt on the order, and the order is approved when our team finds the payment.

How long does a manual payment take to approve?

Payments are checked during working hours, normally the same day. You are notified when the order is approved, or if we need a clearer receipt.

Does a Featured ad guarantee a sale?

No. A promotion gives your ad more visibility for a set number of days. Whether buyers contact you still depends on your photos, details and price.

Yes, if a paid feature was not delivered because of our error, if you were charged twice, or if the order was cancelled before it started. Ask within 7 days with your order number. See the refund policy.

Yes. Every paid order in your account has a PDF invoice you can download.

Refund policy for promotions and packages

Mukhtasar: Ad post karna free hai. Paisay sirf promotions (Featured waghera) aur packages ke hain. Agar payment ho gayi aur feature hamari ghalti se on nahi hua, ya payment do dafa kat gayi, to poori raqam wapas milti hai. Feature chal jane ke baad, ya rules torne par ad hatne ki soorat mein refund nahi hota. Request payment ke 7 din ke andar order number ke sath bhejein.

This policy covers money paid to BUY.net.pk for promotions and packages. It does not cover money you pay to another user for an item or a service; those deals are between you and that person, and we do not hold or control that money (see the safety center).

What you pay us for

Promotions for a single ad, such as Featured, Top, Urgent or a homepage placement, for a fixed number of days.
Packages and plans that raise your ad limit or include promotions, for users, business stores and service providers.

These are digital services. They start as soon as payment is confirmed and the ad is live, and the price and duration are shown before you pay. Current prices are on the pricing page.

When you get a refund

We refund the full amount paid when:

The feature was not delivered because of our error. For example, payment was confirmed but the promotion or package was never applied, and we cannot apply it for you.
You were charged twice for the same order. The duplicate is refunded.
You paid, but the order was cancelled before it started. For example, you sent a transfer for an order that we could not approve, or you asked us to cancel before the promotion began.
Your ad never went live. If you bought a promotion together with a new ad and the ad was not approved for a reason other than prohibited items or fraud, you can choose a refund, or keep the promotion as credit for another ad.
We ended the service early by our own decision, not because of a breach of the rules. In that case we refund the unused part.

When a refund does not apply

You changed your mind after the promotion or package started.
The ad received fewer views, calls or offers than you hoped, or the item did not sell. Promotions buy visibility, not a result.
The ad was removed, or the account restricted or suspended, for breaking the marketplace rules or advertising a prohibited item.
You sold the item, paused the ad or deleted it before the promotion ended. Unused days do not carry over to a different ad.
A package expired with ads or promotions unused.
The amount was covered by a coupon, a free trial or credit. Only money actually paid can be refunded.
Transfer charges taken by your bank or wallet company.

How to ask for a refund

Write to us within 7 days of the payment, using the contact form (topic: Payments & packages) or contact@buy.net.pk.
Include your order number (it starts with BUY-), the mobile number or email of your account, the reason, and for manual payments the transfer receipt.
We reply within 3 working days with a decision or a question.

How and when refunds are paid

Approved refunds are sent to the same bank account, wallet or card the payment came from. We cannot send a refund to a different person.
We send approved refunds within 7 to 10 working days. Your bank or wallet company may take additional time to show it.
If you prefer, we can give the amount as credit in your account instead, usually on the same day.
When a refund is paid, the order is marked as refunded in your account and the feature it paid for ends.

Manual payments: bank transfer, JazzCash, Easypaisa

After a manual transfer, upload the proof on the order page. The order shows as under review until our team finds the money in our account, and then as paid.
Send the exact amount shown on the order, and write the order number in the transfer reference where the app allows it. A different amount or a missing reference slows down matching.
If we cannot find the payment, we will ask for a clearer receipt. If it still cannot be matched, the order is rejected and nothing is activated. If money did reach us later, it is returned or applied to the order, as you prefer.
Pay only to the account details shown on your own order page while you are logged in. BUY.net.pk staff never ask for payment to a personal number in chat or by phone. If someone does, it is a scam: do not pay, and report it.

Payment disputes

If you see a charge you do not recognise, contact us first so we can check it against your orders. If you dispute a payment through your bank while a refund request is open, we wait for the bank's decision, and the feature may be paused in the meantime.

Changes and contact

We may update this policy; the date at the top shows the current version, and the version in force when you paid applies to that payment. Nothing here limits rights you have under the laws of Pakistan. Questions: contact@buy.net.pk or 0321 4850003.

Refund policy